Department of Social Services, Community Care Licensing Division (DSS/CCLD) launched its new centralized complaint hotline this past week. The hotline's objective is to streamline the complaint process for consumers, and to assure information about complaints is consistently collected across all complaint report types. Once a complaint is filed through the central call office, it is reviewed by a field-seasoned CCL inspector; within a few hours after the complaint has been reported, it is directed to the appropriate regional field office for investigation. Once in the regional office, the agency must initiate its investigation within the 10-day regulatory time frame.
The 8-4-4 number is toll free, so there is now one less impediment to filing a complaint - you don't have to pay for the call. If its easier to email a complaint, the CCLD's new poster gives you the address: LetUsNo@dss.ca.gov. CARR encourages all family members, visitors in assisted living facilities, and reminds all mandated reporters to immediately report any event or circumstance endangering the health and safety of residents of assisted living facilities. As the poster says. . . If you SEE something, SAY something.
Out of 30 nominations nationwide, CARR and Sacramento Bee investigative reporter, Charles Pillar, were selected as this year's FAC's Free Speech & Open Government Awardees.
This was the first year the First Amendment Coalition selected a 501(c) 3 advocacy organization for the award. Traditionally, the award is given to journalists recognizing their work in promoting government transparency for the public good. CARR was selected unanimously for "demonstrating the effectiveness of advocacy using government data and the internet". CARR is pleased to have its work recognized by this award-winning organization and to be so closely affiliated with others "dedicated to advancing free speech, more open and accountable government and public participation in civic affairs".
CARR co-founders can tell you what a terrific experience our internship program offers; but, it is more illustrative to hear from our actual interns. Eugene Willis, Jr. connected with us via Linkedin this past fall and volunteered to do file surveillance for CARR on RCFEs in Nevada County. Read on to learn more about Eugene's goals and discoveries:
Volunteer Internship Experience with CARR Fall 2014, Nevada County File Review
This letter is to share my recent experience reviewing Nevada County RCFE files on behalf of Consumer Advocates for RCFE Reform (CARR). At the outset of this letter, I would like to thank Chris Murphy for the opportunity to join this outstanding organization and also the Department of Social Services, Community Care Licensing Division “DSS/CCLD” for their assistance in completing the file review. The primary reasons I voluntarily participated in CARR’s internship program were to enhance my personal knowledge, as well as promote transparency and dissemination of material issues related to California’s RCFE industry. RCFE residents are sometimes forgotten. I completed law school specifically to give a voice to those who are forgotten.