Department of Social Services, Community Care Licensing Division (DSS/CCLD) launched its new centralized complaint hotline this past week. The hotline's objective is to streamline the complaint process for consumers, and to assure information about complaints is consistently collected across all complaint report types. Once a complaint is filed through the central call office, it is reviewed by a field-seasoned CCL inspector; within a few hours after the complaint has been reported, it is directed to the appropriate regional field office for investigation. Once in the regional office, the agency must initiate its investigation within the 10-day regulatory time frame.
The 8-4-4 number is toll free, so there is now one less impediment to filing a complaint - you don't have to pay for the call. If its easier to email a complaint, the CCLD's new poster gives you the address: LetUsNo@dss.ca.gov. CARR encourages all family members, visitors in assisted living facilities, and reminds all mandated reporters to immediately report any event or circumstance endangering the health and safety of residents of assisted living facilities. As the poster says. . . If you SEE something, SAY something.
Out of 30 nominations nationwide, CARR and Sacramento Bee investigative reporter, Charles Pillar, were selected as this year's FAC's Free Speech & Open Government Awardees.
This was the first year the First Amendment Coalition selected a 501(c) 3 advocacy organization for the award. Traditionally, the award is given to journalists recognizing their work in promoting government transparency for the public good. CARR was selected unanimously for "demonstrating the effectiveness of advocacy using government data and the internet". CARR is pleased to have its work recognized by this award-winning organization and to be so closely affiliated with others "dedicated to advancing free speech, more open and accountable government and public participation in civic affairs".