Frequently Asked Questions

On this website, CARR has provided relevant information found in the public file on licensed facilities in San Diego and Imperial Counties.  CARR collected this information from the public files housed at Community Care Licensing Division (CCLD).  These files are physically available at the state's offices for all to view.  

If you choose to review a file at CCLD  you will first have to submit, either in person, or over the phone, a California Public Records Act (CPRA) Request, specifically requesting a file by facility name.  Under the CPRA, they must respond to your request within 10 days.

Each file at CCL has two components:  A Public File and a Confidential File.  The state will only provide you the Public File, not the Confidential File.  In the PUBLIC FILE, there are two sections: the application section (the left side of the file) and the compliance section (the right side of the file).  


The documents supplied in this section are windows into the operation and business of the facility.  Documents in this section include the contact information of all Licensees (whether individuals or business entities), the License, Delegation, bonding status, the fire marshal clearance for the building and their authorized capacity, the expected operating costs and revenue of the facility, promised staffing levels, etc.  

  • For many facilities in CARR's facility database, most of these documents are provided as of the last time the file was reviewed.  For other facilities, our database is not nearly as complete.  As file surveillance continues, CARR's database will expand to include many of these documents. 


The documents in this section serve as the record of the communication between CCLD and the facility/Licensee.  The two most important document types are the LIC 809- Facility Evaluations,  and the LIC 9099 - Complaint Investigations.  Also included in this section are Communication Logs, Civil Penalty Assessments and Invoices, any other correspondence and Long-term Care Ombudsman evaluations.

  • CARR considers the LIC809 and LIC9099 documents to be the most important among those in its document database.  These documents are the windows you have regarding how well the Licensee complies with the regulations.  From these documents you can infer quality-of-care based on the types and frequency of deficiencies cited.  If you don't have time to read any other documents about a facility, please read the LIC809s and LIC9099s for the facility you are interested in. 

If you need more information regarding certain documents in the file, please take a look at the Understanding California's Oversight & Regulation section and/or Understanding CCLDs Forms in our FAQ section or contact us

Moving from one's home into the care of others is a very complex transition. And while a welcoming smile, glossy brochure and 20-minute tour of featured amenities may give you and your loved one the reassurance you need to embark on this difficult transition, what you really need to make this transition safely and successfully, is the facts.

Familiarizing yourself with a facility's history through review of the public file, or the documents from the public file offered on this site, can help bring into focus the entire picture. Of particular interest to any consumer is a detailed review of the inspection (LIC 809) reports, and the complaint documents (LIC 9099).  

A facility's file suggests a facility's weaknesses, strengths, any reoccurring challenges, a Licensees' level of responsibility, and the overall oversight of the facility.